English

Information in English

UAB “Širvintų vandenys” provides drinking water supply and wastewater services in Širvintos town and district, Lithuania. Contact the company to confirm whether it serves your property.

Emergency help

Call +370 687 24934 for the emergency service, available 24 hours a day. Give the exact address and explain what has happened. For routine enquiries, use the customer information number below.

Contact the company

Customer information
+370 382 51458
Email
Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.
Address
Plento g. 19, LT-19117 Širvintos, Lithuania
Visiting hours
Monday–Friday: 1 September–31 May, 08:00–17:00; 1 June–31 August, 07:00–16:00. Lunch break: 12:00–12:45. On the day before a public holiday, the working day ends one hour earlier.

Services and how to use them

Connect a property to the networks

For property owners, their representatives and organisations planning a connection in the service area. Start with the application for technical connection conditions. The published fee for issuing these conditions is €10 including VAT, paid against the company’s VAT invoice. Provide the applicant’s details, the property name and address, a land plot plan, a Real Estate Register extract for the plot and buildings, and an authorisation if a representative applies. Sign the application and select collection at Plento g. 19 or delivery by email. Confirm the accepted submission and signature method, and the processing time, with customer service. Design, construction and connection work are separate and require an individual estimate.

Connection guidance (Lithuanian) · Application and contract forms (Lithuanian)

Water meter readings

Have your customer code, service address and current meter reading in cubic metres ready. Confirm the accepted reporting channel and deadline with customer service. The message preparation tool (Lithuanian) only prepares an email draft; it does not submit or register a reading. Preparing the draft is free.

Pay for water and wastewater services

Customers can pay by bank transfer and other methods listed by the company. Residential customers paying online should include the payer code and service address. Businesses should include the invoice number and service address. The published payment guidance sets a deadline of the last calendar day of the following month; follow your own invoice and contract.

Bank account: LT08 4010 0420 0007 0204, Luminor bank AS. Check the details against your invoice before making a payment. Full payment guidance (Lithuanian).

Wastewater collection by tanker

To arrange collection, call +370 382 51458 or +370 687 24934 during working hours. Give the collection address, estimated volume and access details. The company confirms the collection time and final price. Collection prices and access requirements (Lithuanian).

Prices

The company publishes tariffs effective from 1 June 2026. The charge includes water supply and wastewater treatment; a separate fixed sales charge also applies.

Wide table: scroll horizontally. With a keyboard, focus the table and use the arrow keys.

Main combined water and wastewater tariffs, effective 1 June 2026
Customer groupPublished rateDetails
Apartment owners€4.68/m³, including VATResidential prices (Lithuanian)
Individual house owners€4.57/m³, including VATResidential prices (Lithuanian)
Businesses: domestic and commercial use€4.79/m³, including VATBusiness prices (Lithuanian)

The company’s current notice states that these tariffs include VAT. Confirm the final amount and fixed charge for your contract with the company.

If a water meter cannot be installed, the water consumption norm for 2026 is 2.00 m³ per resident per month. Contact customer information about how the norm applies to your property.

Water quality and interruptions

For published test results, use water quality information (Lithuanian). For supply information, use service interruptions (Lithuanian) or call the company. If your area or test period is missing, request it by email.

Requests and complaints

Send a signed request with your contact details, service address, the issue and the outcome you seek to Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį., by post or in person at Plento g. 19. Keep a copy and ask for the registration reference. VERT’s official guidance states that a drinking water and wastewater company must respond to a consumer complaint within 14 days. Complaint guidance and responsible authorities (Lithuanian).

Frequently asked questions

Can I submit a meter reading here?

No direct submission service is connected. The message tool prepares a draft in your email application. You must check the receiving channel with the company and send the message yourself.

What should I include in a service enquiry?

Your service address, customer or contract code if known, the question, and a way to contact you. Send only information necessary for the enquiry.

What if I cannot read a document?

Email the document title or page address to Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį. and ask for the information in a usable format. This is the general information contact.

How do I arrange a visit?

The office address is Plento g. 19, Širvintos. Opening hours are listed under Contact the company. Call customer information if you need help planning a visit or want to check what to bring.

Vertimas į kitas kalbas / Other languages

Pagrindinė informacija apie paslaugas ir dažni klausimai šiame puslapyje parengti anglų kalba. Kitus tekstus galite skaityti naudodami savo naršyklės vertimo priemones. Automatinis vertimas gali netiksliai perteikti kainų sąlygas ar teisines formuluotes; kilus neaiškumui kreipkitės į bendrovę.

Essential service information and FAQs are provided in English on this page. For other content, use a translation feature supported by your browser. Check important prices and contractual terms with the company if the automatic translation is unclear.

Vertimo priemones ir jų privatumo pasirinkimus valdo naršyklės teikėjas. Prieš verčiant dokumentus su asmens duomenimis, patikrinkite pasirinktos priemonės duomenų tvarkymo sąlygas. Dėl aptarnavimo užsienio kalba pasitikslinkite klientų informacijos telefonu.